VoIP System and Collaboration Solutions

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Put unified in front of your collaboration tools

If telephone and IT are separate systems, they're like mice running on side-by-side wheels — moving but not really getting you where you want to go. The same is true of your employees if they’re using multiple tools, including land lines, that aren’t integrated. They’re spinning their wheels, having to take extra steps and time to communicate.

When you are vying for business in a competitive world, you can't afford these information bottlenecks. Embrace voice over IP (VoIP) with Ricoh's VoIP Phone System and Collaboration solutions. Perfect for small- to -medium-sized businesses (SMBs), our unified tools give your employees the anytime, anywhere access to information they need.  And you get to better meet the changing technologies of your business environment.

Empower workers by connecting in-office devices and BYOD

Between Ricoh's solutions and those of mindSHIFT, a Ricoh company, we can deliver the right VoIP technology, on your premises or in the cloud. You can even use your preferred telecommunications provider. And because SMBs come in different shapes and sizes, we can tailor a variety of solutions for you:

  • Standard includes auto attendant, voicemail, phone scheduler, and mobility functionality.
  • Professional adds group permissions, auto conferencing, paging and intercom, and find me/follow me functionality.
  • Call Center offers skills-based routing; barge, monitor, and manager whisper; real-time queue details; and call recording functionality.

Make the switch to a VoIP system with confidence

Before launch, we do extensive testing of a new VoIP system. Sometimes, we run systems in tandem to make sure there are no hiccups. Plus, every project includes an experienced project manager who keeps time and makes sure all project tasks are completed accurately. MindSHIFT's managed VoIP or cloud-based solutions can be hosted or managed onsite.

Modernize your business communication support, too

You call a tech support line or send an email begging for help, and you're on hold forever or wait hours or days for a response. That cuts into productivity, doesn't it?

With Ricoh and mindSHIFT VoIP systems, you'll receive 24/7 phone support from a live person who answers your call right away. Unlike VoIP vendors who require tech support to go through an admin, anyone with an extension can call us directly. And if we can't fix an issue over the phone, we can send someone onsite. We've focused on workstyle innovations for decades, and one that's endured for decades is "don’t leave our customers stranded."